Welcome!

What is Parloa?

At Parloa, we specialize in utilizing advanced AI technologies to enhance customer service experiences within contact centers. Our platform integrates generative AI, natural language understanding, and other AI components to create realistic, human-like interactions across various communication channels such as phone, chat, and messenger services.

The advantages of our approach include:

• Automating contact centers: By reducing wait times and motivating agents, we deliver superior customer service experiences.

• Augmenting agent capabilities with AI: We provide real-time translations and fast responses, which streamline communication and efficiency.

• Integrating with existing business infrastructure: Our platform is designed to work seamlessly with your company's existing systems, making it versatile and adaptable to different business needs.

• Ensuring enterprise readiness: Our platform is robust enough to handle the complexities of large enterprise environments, ensuring reliability and scalability.

Documentation Structure

Our documentation is divided into the following product offerings:

Rule-based Automation

Rule-Based Automation allows you to design, implement, and manage structured conversational flows using a set of predefined rules.

Knowledge Skill

Knowledge Skill uses generative AI and large language models to automate and optimize customer interactions in contact centers, ensuring immediate, accurate, and contextually relevant responses to inquiries.

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