LogoLogo
  • 👋START HERE
    • Welcome!
  • ℹ️General
    • Release Notes
      • Full Feature Base Template
      • Services
      • Rule-based Automation
        • June 2025
        • May 2025
        • February 2025
        • January 2025
        • December 2024
        • November 2024
        • October 2024
        • September 2024
        • August 2024
        • July 2024
        • June 2024
        • May 2024
        • April 2024
        • March 2024
        • February 2024
        • January 2024
        • 2023
        • 2022
        • 2021
        • Dialog Design Update
    • Glossary of Terms
    • Authentication Methods
      • SSO (Single Sign-On)
      • Built-In User Management
    • Acceptable Use Policy
  • ⚙️Rule-based Automation
    • Overview
      • Account Settings
        • Profile
        • Team
        • Roles and Permissions
          • User Management
          • Project Permissions
      • Basic Concepts
        • Project Management
        • Version Management
        • Multi-Lingual Bots
          • Supported Languages
        • Managing User Interactions
          • Unexpected User Input
          • No User Input
    • Dialog Interface
      • Blocks
        • Conversation Logic
          • Start Conversation
          • Global
          • State
          • Intermediate Response
          • To Previous State
          • End Conversation
        • Subdialog
          • Reusable Subdialogs
        • Phone
          • Continue Listening
          • Call Control
        • Technical Logic
          • Service
          • Condition
          • Storage
        • Other
          • Note
      • Speech Assets
        • Intents
          • Utterances
          • Descriptions
        • Slots
          • Custom Slots
            • List Slots
            • Machine Learning Slots
            • Regex Slots
            • LLM Slots
          • Prebuilt Slots
            • DTMF Slot
        • Text Snippets
        • Dictionary
      • Variables
        • Intents
        • Slots
        • Storage
        • Text Snippets
        • Environments
        • Platform
        • Context
      • Services
        • Service Integration Guide
        • Service Development
        • Service Branches and Error Handling
        • Public Services
          • Date and Birthdate Recognition
          • Spelling Post-Processing for Phone
          • IBAN Validation
          • License Plate Validation
          • Address Search
          • Street Names per Postal Code
          • Email Service
          • SMS Service
          • API Adapter
          • Salesforce-Flow Connector
          • Opening Hours
          • Speech-to-Text Hints
          • Fuzzy Match Names
          • Delay Service
      • Debugger
        • Phone 2
        • WhatsApp
        • Textchat 2
    • Environments Interface
      • Service Keys
    • Deployments Interface
      • Creating a Release
      • Editing a Release
    • Text-to-Speech
      • Azure
      • ElevenLabs
      • OpenAI via Azure (Preview)
      • SSML
        • Audio
        • Break
        • Emphasis
        • Prosody
        • Say-as
        • Substitute
        • Paragraph and Sentence
        • Voice
    • Autocomplete
    • Parloa APIs
      • CallData Service and API
      • Conversation History API
      • Textchat V2 API
    • Phone Integrations
      • Genesys Cloud
        • Setting up the SIP Trunk
        • Sending/Receiving UUI Data
        • Creating a Script to Display UUI
      • SIP
      • Tenios
        • Setting Up an Inbound Connection
        • Setting Up an Outbound Connection
        • Transferring a Call
      • Twilio
      • Public IPs and Port Information
    • AI Integration Overview
      • Dual Intent Recognizer (DIR)
      • Dual Tone Multifrequency (DTMF) Intent
    • Analytics and Debugging
      • Understanding Conversations and Transactions
      • Managing Caller ID Data
      • Hangup Events and Triggered Analytics
      • Analytics Transactions: Data Structure and Insights
      • Dialog Analytics
      • Audit Logs
      • Parloa-hosted Analytics
    • Data Privacy
      • Anonymizing Personally Identifiable Information
    • NLU Training
      • NLU Training Best Practices
    • How To
      • Create a Scalable and Maintainable Bot Architecture
      • Implement OnError Loop Handling
      • Resolve the 'Service Unavailable' Error
    • Reference
      • Parloa Keyboard Shortcuts
      • Frequently Asked Questions (FAQ)
      • JavaScript Cheat Sheet
        • Using Regular Expressions (Regex)
  • 🧠Knowledge Skill
    • Introduction
    • Knowledge Collections
    • Knowledge Sources
    • Knowledge Skill Setup
      • Step 1 – Create a Knowledge Skill Agent
      • Step 2 – Configure a Knowledge Skill Agent
      • Step 3 – Configure a Knowledge Skill Agent
Powered by GitBook
On this page

Was this helpful?

Export as PDF
  1. General
  2. Release Notes

Full Feature Base Template

PreviousRelease NotesNextServices

Last updated 1 month ago

Was this helpful?

The Full Feature Base Template (FFBT) is a comprehensive framework designed to streamline the development of your Parloa RBA (Rule-Based Automation) bot. By leveraging the FFBT, you can accelerate your implementation process, as it includes a wide array of pre-built, frequently used functions and features in a ready-to-use bot flow.

Stay tuned for updates, as we continue to enhance the FFBT with numerous improvements and new features from our development backlog.

V7.3.0

Key Changes

  • Environment Variables: The Parloa API Keys are now marked as secret in the Environment tab.

  • Opening Hours (DE): A nationwide public holiday has been added to the configJSON within the Business Hours SubDialog.

  • Opening Hours (DE/EN):

    • A short description explaining the asterisk (“*”) in the opening hours service has been added.

    • The Subdialog Simple opening hours check has been replaced with the Business Hours Subdialog, located inside the Authentication Subdialog.

Version 7.2.0

This release standardizes the naming conventions across , , , , and in both German (DE) and English (EN). The unified naming conventions enhance consistency and maintainability across the system components.

Key Changes

Unified Naming Conventions

  • Blocks (DE/EN): Block names are now in English. Each word starts with a capital letter, and spaces are used as separators. Example: Phone Start Conversation

  • Subdialogues (DE/EN): Subdialogue names follow the same convention as Blocks: English language, capitalized words, and spaces between them. Example: Unclear Treatment

  • Intents (DE): Intents in German use PascalCase, including umlauts where appropriate. Example: RückfrageLeistungskürzung

  • Intents (EN): Intents in English follow camelCase. Example: reportBreakdown

  • Slots (DE/EN): Slot names are written in English using camelCase. Example: houseNumber

  • Text Snippets (DE/EN): Text Snippets are also written in English using camelCase. Example: newNumber

Version 7.1.0

Overview

  • Analytics: Enhanced configuration and defaults.

  • Environment Variables: Comprehensive rework for clarity and functionality.

  • Knowledge Skill FAQ: Streamlined subdialog integration.

  • Unified Naming: Standardized naming conventions across blocks and dialogs.

  • Minor Changes: Various improvements and optimizations.

  • Bugfixes: Stability and functionality improvements.

Key Changes

Analytics

  • Improved variable descriptions for analytics configuration.

  • Set _INCLUDE_OBJECTS default to false.

  • Defined a default setup with whitelisted variables.

Environment Variables

  • Documented environment variables for sharing upon request.

  • Renamed, reordered, and removed unused entries.

  • Added and integrated new variables for features such as opening hours and forwarding.

Knowledge Skill FAQ

  • Integrated Knowledge Skill Subdialog (EN/DE) using the GenAI block.

  • Removed outdated beta subdialogs and variables.

Unified Naming

  • Updated naming conventions for consistency:

    • "License plate authentication" → "Query License Plate"

    • "ZIP Code" → "Query ZIP Code"

    • "Street and House number" → "Query Street And House Number"

    • "E-Mail" → "E-Mail Sending"

Minor Changes

  • Introduced product_Cache variable to enhance intent assignment handling.

  • Improved Speech-to-Text hints and bot flow logic.

  • Simplified botservice open/closed conditions.

  • Limited error notification emails to one per call.

Cleanup

  • Removed unused variables, subdialogs, and assets for efficiency.

Bugfixes

  • Resolved errors in mock CRM lookup, street name service links, and intent settings across channels.

Version 7.0.1

Bugfix

  • Fixed a JavaScript error that prevented analytics events from recording correctly.

Version 7.0.0

Main Changes

  • Analytics V2 Implemented: The FFBT now uses Analytics V2, a more advanced and flexible analytics framework. Please note, this new setup is not compatible with older versions (V1).

  • Enhanced analytics integration with CosmosDB structure.

  • Standardized analytics event naming and handling.

  • Added improved analytics configuration to the TechSetup dialog.

Previous Versions

Version 6.5.0

  • Documented variables and added a zip code RegEx template for the DACH region.

Version 6.4.1

  • Fixed naming errors in conditions and improved clarity in dialog steps.

Version 6.4.0

  • Enhanced storage handling and clarified bot responses for partial inputs.

Version 6.3.0

  • Reworked authentication flow and integrated a mock CRM data setup.

Version 6.2.0

  • Made intent assignment case-insensitive and improved help text handling.

Version 6.1.2

  • Created a unified subdialog for global callflow and analytics settings.

Version 6.1.0

  • Improved specialized STT models and refined analytics block management.

Version 6.0.0

  • Standardized naming conventions and introduced the GenAI FAQ reference.

ℹ️
Blocks
Subdialogs
Intents
Slots
Text Snippets