Full Feature Base Template

The Full Feature Base Template (FFBT) is a comprehensive framework designed to streamline the development of your Parloa RBA (Rule-Based Automation) bot. By leveraging the FFBT, you can accelerate your implementation process, as it includes a wide array of pre-built, frequently used functions and features in a ready-to-use bot flow.

Stay tuned for updates, as we continue to enhance the FFBT with numerous improvements and new features from our development backlog.

Version 7.1.0

Overview

• Analytics: Enhanced configuration and defaults.

• Environment Variables: Comprehensive rework for clarity and functionality.

• Knowledge Skill FAQ: Streamlined subdialog integration.

• Unified Naming: Standardized naming conventions across blocks and dialogs.

• Minor Changes: Various improvements and optimizations.

• Bugfixes: Stability and functionality improvements.

Key Changes

Analytics

• Improved variable descriptions for analytics configuration.

• Set _INCLUDE_OBJECTS default to false.

• Defined a default setup with whitelisted variables.

Environment Variables

• Documented environment variables for sharing upon request.

• Renamed, reordered, and removed unused entries.

• Added and integrated new variables for features such as opening hours and forwarding.

Knowledge Skill FAQ

• Integrated Knowledge Skill Subdialog (EN/DE) using the GenAI block.

• Removed outdated beta subdialogs and variables.

Unified Naming

• Updated naming conventions for consistency:

  • "License plate authentication" → "Query License Plate"

  • "ZIP Code" → "Query ZIP Code"

  • "Street and House number" → "Query Street And House Number"

  • "E-Mail" → "E-Mail Sending"

Minor Changes

• Introduced product_Cache variable to enhance intent assignment handling.

• Improved Speech-to-Text hints and bot flow logic.

• Simplified botservice open/closed conditions.

• Limited error notification emails to one per call.

Cleanup

• Removed unused variables, subdialogs, and assets for efficiency.

Bugfixes

• Resolved errors in mock CRM lookup, street name service links, and intent settings across channels.

Version 7.0.1

Bugfix

• Fixed a JavaScript error that prevented analytics events from recording correctly.

Version 7.0.0

Main Changes

• Analytics V2 Implemented: The FFBT now uses Analytics V2, a more advanced and flexible analytics framework. Please note, this new setup is not compatible with older versions (V1).

• Enhanced analytics integration with CosmosDB structure.

• Standardized analytics event naming and handling.

• Added improved analytics configuration to the TechSetup dialog.

Previous Versions

Version 6.5.0

• Documented variables and added a zip code RegEx template for the DACH region.

Version 6.4.1

• Fixed naming errors in conditions and improved clarity in dialog steps.

Version 6.4.0

• Enhanced storage handling and clarified bot responses for partial inputs.

Version 6.3.0

• Reworked authentication flow and integrated a mock CRM data setup.

Version 6.2.0

• Made intent assignment case-insensitive and improved help text handling.

Version 6.1.2

• Created a unified subdialog for global callflow and analytics settings.

Version 6.1.0

• Improved specialized STT models and refined analytics block management.

Version 6.0.0

• Standardized naming conventions and introduced the GenAI FAQ reference.