Platform

Leveraging Platform-Specific Data for Enhanced Interaction

Platform variables provide access to platform-specific information. Parloa currently supports the following platform variables:

Key	Type	Description
platform.name	string	The platform is currently being used. Possible values: - phoneV2 - phoneV1 - gaction - whatsapp
platform.phoneCallerNumber	string	The phone number of the person calling. (Phone V1 only) Deprecated: Please use platform.callerId instead.
platform.callerId	string	If available, the caller's phone number. If the caller is anonymous, the caller ID is provided. (Phone V1 & V2 only)
platform.sipInviteHeaders	array	The key-value pairs are provided in the SIP Invite message (Phone V2 only)

Applying Platform Variables in Conditional Logic

An exemplary use case of platform variables is within a Condition block in Parloa. Here's how it's typically structured:

For example, if the platform.name equals "phoneV1", the bot could execute a set of commands tailored for voice interactions over the phone. If the platform.name indicates another platform like WhatsApp, the bot may choose a branch that handles text-based interactions differently, like quick replies or chat buttons.

• A Condition block checks for the value of platform.name.

• Based on the platform identified, the conversational flow diverges onto the relevant branch, ensuring that the interaction is appropriate for the specific platform.