Analytics and Debugging

The following provides comprehensive guidance on how to leverage analytics and debugging tools within Parloa to effectively monitor, analyze, and optimize interactions.

Understanding Conversations and Transactions

Manage and analyze interactions within Parloa by understanding transactions and differentiating between the functionalities of the Analytics API and the ConversationHistory API.

Managing Caller ID Data

Describes the policies and processes for managing caller identification (caller ID) data in Parloa, ensuring privacy, security, and compliance with GDPR and other data protection regulations.

Hangup Events and Triggered Analytics

Describes how the Parloa Hangup Event is triggered, recorded, and utilized for monitoring, troubleshooting, and analyzing call flows and user interactions.

Analytics Transactions: JSON Structure

Describes the JSON structure used by Parloa to send transaction data to the analytics hook, detailing each element and providing example transactions.

Dialog Analytics

Collect and analyze dialog interaction metrics by connecting your project to an analytics provider via a specified endpoint.