Blocks

The Graph tab in the dialog window provides a graphical representation of a dialog structure, composed of blocks and the connections between them. It is a flowchart that outlines a customer service dialog, and is created by dragging and dropping blocks onto the graph, configuring them, and connecting them in a way that reflects the logic of the conversation.

Parloa currently provides the following types of blocks. Each of these blocks has an input and an output, which can be connected to one or more other blocks based on the logical design of your dialog:

Using Blocks

Adding a Block

1. Click the + Block button displayed on the top-left. A menu displaying all available blocks will appear.

   
2. Click and drag your chosen block onto the workspace.

Copying and Pasting a Block

For a single block:

• Mac OS:

  1. Hold the Command key and click on the block you wish to copy.

  2. Press Command + Shift + C to copy the block.

  3. Press Command + Shift + V to paste the block.

• Windows OS:

  1. Hold the Ctrl key and click on the block you want to copy.

  2. Press Ctrl + Shift + C to copy the block.

  3. Press Ctrl + Shift + V to paste the block.

For multiple blocks:

1. Hold the Command key (Mac) or the Ctrl key (Windows) and click on the blocks you want to select, or click and drag the cursor across the blocks to select them.

2. For Mac, repeat steps 2 and 3 above using the Command key. For Windows, use the Ctrl key instead of Command.

Deleting a Block

1. Click on the block you intend to delete. A pop-up window will appear on the right side of the screen.

2. Click the Delete button to delete the block.

Alternatively, you can use keyboard shortcuts:

• Mac: Press Command + Shift + Backspace to instantly delete the selected block.

• Windows : Press Ctrl + Shift + Backspace to perform the same action.

Deleting Multiple Blocks

1. Hold the Command key and click on the blocks you want to delete.

2. Press Command + Shift + Backspace to delete the selected blocks.

Alternatively, for a faster deletion process, you can use keyboard shortcuts:

• Mac OS: Press Command + Shift + Backspace to instantly delete the selected block.

• Windows OS: Press Ctrl + Shift + Backspace to perform the same action.

Renaming a Block

1. Click on the block you want to rename. A pop-up window appears on the right side of your screen.

2. Click the icon, displayed to the right of the block name.
3. Type the name you want to assign to the block.

4. Press Enter.

Types of Blocks

Conversation Logic

Start Conversation

Initiates a conversation flow.

Global

Utilizes global elements for consistent information across the conversation.

State

Crafts user responses and sets conversation paths based on defined user intents.

Intermediate Response

Incorporates intermediate responses for a natural conversation flow.

To Previous State

Handles unexpected user inputs, redirecting the conversation without losing the established context or flow.

End Conversation

Concludes the conversation.

Subdialog

Subdialog

Implements subdialogs to handle complex interactions.

Phone

Continue Listening

Enables your system to stay attentive to user input.

Call Control

Manages calls within your conversation.

Technical Logic

Service

Integrates external services into your conversation.

Condition

Enables dialog to dynamically branch and adapt based on user inputs.

Storage

Stores and manipulates user inputs and conversational data.

Other

Note

Adds notes and comments for internal reference.