2022

Version 3.37.0– December 21, 2022

Improvements

  • Display of DTMF values in the conversation sidebar.

  • Updated text for the Routing Quality slider.

  • Inclusion of an OutOfScope Intent in each template, along with template updates.

Big Fixes

  • UI fixes when switching tenants.

  • Resolution of empty slots in intent.rawPlatformRequestBody for fallbackIntent.

Version 3.36.0 – November 30, 2022

Improvements

  • Increased width of conversation bubbles in the training sidebar.

  • Updated icon for TextchatV2 to prevent incorrect response selection.

  • Specified Call Forwarding as valid only for Phone 1.

  • Assigning unique IDs to each call with a masked number.

Bug Fixes

  • Fixed issue with the sidebar getting stuck.

  • Adjusted the width of the 'Accept invitation' screen.

  • Resolved the reuse of registered phoneV2 credentials.

  • Addressed issues with NLU training.

  • Correction of cropped descriptions in the release table.

  • Synchronization of phone state in Release and Debugger scenes.

Version 3.35.0 – November 9, 2022

Improvements

  • Extended and unified instance states for Release UI.

  • Inline slot examples no longer added as normalized slot values.

  • Added frontend validation for phone 2 SIP URI.

Bug Fixes

Resolution of issues with saving more than 200 values from bulk edit in list slots.

Version 3.34.2 – October 21, 2022

Patches

  • Updated runtime engine timeouts to support longer-running services, including ChatV2.

Version 3.34.1 – October 20, 2022

Patches

  • Fixed an error when editing slots that caused an error message due to duplicated slots.

Version 3.34.0 – October 17, 2022

Improvements

  • Enabled parallel conversations from the same number.

Technical

  • Updated Duckling to v1.10.0.

Bug Fixes

  • Fixed display of analytics endpoint setting from a deleted release.

  • Addressed issues in the training sidebar with ChatV2 responses.

  • Resolved dropdown misalignment in the training view.

Version 3.33.3 – October 6, 2022

Patches

  • Fixed status issues with migrated phone gateway pipelines.

Version 3.33.2 – October 6, 2022

Patches

  • Standardized the SipConfiguration id field.

Version 3.33.1 – September 20, 2022

Patches

  • Addressed a display issue with text in speech bubbles in the training scene.

Version 3.33.0 – September 15, 2022

Improvements

  • Improvements to Textchat2 to accept context information for events.

Bug Fixes

  • Fixed issues with deleted intent utterances not being reusable.

  • Resolved SSML break tag issues and direct auto closing.

  • Reset Alexa session in Debugger to create a new debugger skill.

Version 3.32.4 – September 5, 2022

Patches

  • Resolved an issue where a closed/changed response reopened after saving.

Version 3.32.3 – August 31, 2022

Patches

  • Fixed a renaming issue with intents via the graph.

  • Addressed crashing issues in the speech asset scene while opening a slot list.

  • Resolved user inability to remove the error branch from a service.

Version 3.32.2 – August 26, 2022

Patches

  • Corrected rendering issues for bot responses in the conversation sidebar of the training page.

Version 3.32.1 – August 26, 2022

Patches

  • Fixed saving issues with text responses in state block.

  • Resolved editing issues for services before providing a URL.

  • Addressed visibility issues of removed entrances of subdialogs in the graph scene.

  • Corrected cursor issues in the response autocomplete.

  • Fixed display issues of child elements and blocks not showing ports initially.

Version 3.32.0 – August 23, 2022

Improvements

  • Changed the order of the fallback intent.

  • Added debugger functionality for Chat.

  • Swapped 'Back' & 'Cancel' buttons in the Release modal creation.

  • Made bottom buttons on modal visible on smaller screens.

  • Kept modal open when clicking outside.

  • Added a confirm button next to the input field.

  • Extended training data to reduce the effect of capitalization.

Bug Fixes

  • Fixed an error "Synonyms must be an array" when uploading Dialogflow models.

  • Resolved issues with SSML Prosody Rate not providing sensible defaults.

  • Addressed validation error display issues when downloading speech assets.

  • Fixed issues with 'New Condition' not opening the sidebar.

  • Resolved display issues with Textchat JSON Payload stating "The defined response is empty."

Version 3.31.10 – August 16, 2022

Patches

Fixed validation issues with utterances.

Version 3.31.9 – August 10, 2022

Patches

  • Addressed an error "Synonyms must be an array" when uploading Dialogflow models and list slot page crashes.

  • Fixed error messages when adding an intent in the training view.

Version 3.31.6 – August 2, 2022

Patches

  • Resolved an error when starting training "Aliases must be an array."

Version 3.31.5 – July 29, 2022

Patches

  • Fixed an issue where editing one slot inadvertently changed another slot with the same normalized value.

Version 3.31.4 – July 27, 2022

Patches

  • Resolved an issue where Kamailio manager client reloaded the dispatcher table instead of removing an RPC command.

  • Fixed a problem with RPC commands running in non-blocking mode, leading to undetectable promise rejection.

Version 3.31.3 – July 21, 2022

Patches

  • Fixed intent ranking import.

  • Changed the default value for END_SILENCE_TIMEOUT.

Improvements

  • Prohibited adding the same release credentials multiple times.

  • Introduced a generic Chat API via Rasa: "Textchat 2".

  • Added new German bot voices.

Big Fixes

  • Fixed an issue where the service branch ERROR was incorrectly flagged.

  • Resolved discrepancies in bulk edit slots showing different values than defined.

  • Corrected uWSGI encoding set to ASCII.

Version 3.30.1 – July 7, 2022

Patches

Fixed a bulk edit functionality issue in list slots.

Version 3.30.0 – July 4, 2022

Improvements

  • Added a public endpoint to test the NLU.

  • Enhanced the debugger UI design.

  • Introduced an intent confidence variable.

Big Fixes

  • Addressed cursor jumps in the regex value edit field.

  • Resolved issues with an empty Monaco editor.

  • Fixed a problem where duplicated utterances could be added to other intents through bulk editing.

  • Corrected an NLU issue causing an 8-second delay on the first interaction.

Version 3.29.2 – June 9, 2022

Patches

  • Fixed an issue with handling PARLOA.DTMF.

Version 3.29.1 – June 8, 2022

Patches

  • Resolved a type error that caused Parloa to crash.

Improvements

  • Added GPU usage for the Training Model.

  • Set storage allocation when an intent is triggered.

  • Introduced intent groups in the graph.

  • Added debugger for routing dialog set storage.

  • Launched Azure Marketplace: Transactional Offer.

Big Fixes

  • Resolved an issue with the intent group dropdown not functioning properly.

  • Addressed a problem preventing Operator from updating Kamailio dispatcher when scaling PGs.

Version 3.28.6 – May 20, 2022

Patches

  • Added NLU optimizations.

Version 3.28.5 – May 19, 2022

Patches

  • Fixed an issue with exporting all versions of the project at once.

  • Addressed an issue to not wait until the archive is completely streamed.

Version 3.28.4 – May 19, 2022

Patches

  • Fixed an attempt to prevent project export from blocking the event loop.

Version 3.28.3 – May 12, 2022

Patches

  • Resolved an issue where Mizu sent BYE before REFER was accepted.

Version 3.28.2 – May 10, 2022

Patches

  • Fixed an issue where removed pipelines were still connected with the bot.

Version 3.28.1 – May 6, 2022

Patches

  • Corrected the DID validator function having an initializer.

  • Added an option to exclude UUID from DID validation.

Version 3.28.0 – April 28, 2022

Improvements

  • Updated the EN Template.

  • Added multiple text bubbles to the training scene for multiple text response elements.

Big Fixes

  • Fixed an issue with editing the state block creating a 'ghost response'.

  • Resolved an issue where adding '<>' in front of SSML text erased it.

  • Corrected the context button giving the wrong error.

Version 3.27.2 – April 22, 2022

Patches

  • Fixed Regex slot being returned as a number.

Version 3.27.1 – April 20, 2022

Patches

  • Resolved an issue with WhatsApp releases not setting session timeout manually.

Version 3.27.0 – April 13, 2022

Improvements

  • Added text query as autocomplete placeholder.

  • Training now shows all intent confidence without fallback threshold or relevant intent.

  • Implemented only one spinner in the debugger for training.

  • Added timing in the debugger.

  • Ignored "Parloa shows connection lost" notification.

  • Added password validation for at least 12 characters.

Big Fixes

  • Fixed pagination dropdown to show more than 10 projects per page.

  • Addressed the issue of the graph switching the zoom level after refreshing.

  • Resolved issues with the customer list sometimes being empty.

  • Ensured that prosody always contains a field.

  • Fixed an error when adding a service input value to the service block and refreshing the browser.

  • Resolved slot values being deleted in utterances after switching tabs.

  • Fixed a 401 error on status call on the login page.

Version 3.26.3 – April 6, 2022

Patches

  • Changed the shutdown time for running pipelines to weekdays and weekends from 0:00-6:30.

Version 3.26.2 – April 1, 2022

Patches

  • Resolved an issue with outdated information error messages until the page is refreshed.

  • Introduced a "night mode" for the cluster which scales down all DEV resources at night.

Version 3.26.1 – March 29, 2022

Patches

  • Fixed the Kamailio-manager crash due to missing packages.

Version 3.26.0 – March 28, 2022

Improvements

  • Added local error branch via UI.

  • Decreased zooming speed using the mouse wheel + cmd.

  • Aligned all tables to have the same height.

  • Improved speed of adding notes in the note block.

Big Fixes

  • Resolved an issue where training data was still visible after 30 days.

  • Addressed long description release names not fitting into the table layout.

  • Fixed an issue where Phone1, Text chat, WhatsApp environments shouldn't be available for the debugger.

  • Resolved a 502 Bad Gateway Error message while creating a release.

  • Corrected a problem where a cached badge was shown while the 'Cache Service Response' toggle was off.

Version 3.25.2 – March 17, 2022

Patches

  • Fixed an issue where the user couldn't create a phone 2 release with a peering pipeline.

Version 3.25.1 – March 16, 2022

Patches

  • Fixed an issue where the user couldn't set a fixed value in the service block.

Version 3.25.0 – March 15, 2022

Improvements

  • Ensured that service has only assignment to storage if the storage exists.

  • Imported delay, debounce, setTimeout durations from a source, instead of typing different numbers.

  • Provided an optional way to connect to MongoDB via TLS.

  • Improved communication when service results were cached.

  • Restricted SIP username to "-" "_" and alphanumeric characters.

  • Published Duckling 1.6.0.

  • Monitored one VoiceOn bot with E2E Monitoring.

Technical

  • Created Infrastructure pipeline.

Big Fixes

  • Fixed service timeout issues.

  • Resolved an issue where the user couldn't delete more than one intent at once.

  • Addressed errors returned in instance status calls not being rendered to users.

Version 3.24.1 – March 2, 2022

Improvements

  • Added an autoscale to Peering Phone Gateways.

Big Fixes

  • Fixed an issue where subdialogs were not opening from the list.

Version 3.24.0 – March 1, 2022

Improvements

  • Migrated to react-router-dom v6.

  • Upgraded FE package.json from exact versioning to caret versioning.

Big Fixes

  • Addressed an issue where utterance search queries were stored across projects and customers.

  • Fixed a problem where sub-dialog exit with leading emoji was not showing the name.

  • Resolved missing information on deployment failure.

  • Fixed an issue where the search for utterance was missing.

Version 3.23.4 – February 21, 2022

  • Handled exceptions in CompletableFutures on incoming calls.

Version 3.23.3 – February 15, 2022

Patches

  • Fixed issues with service timeout and retries that were not executed.

  • Resolved problems with enhanced Alexa instances not returning the correct production instance.

Version 3.23.2 – February 11, 2022

Patches

  • Increased replicas in Duckling HPA.

  • Fixed duplicated utterances in the training scene.

  • Addressed an issue where using SIP refer should set endTalk to true.

Version 3.23.1 – February 9, 2022

Patches

  • Fixed broken sign-up functionality.

  • Addressed missing transactionId in the analytics hook request.

  • Merged all NLUs into one NLU service/deployment.

Version 3.23.0 – February 8, 2022

Improvements

  • Defined Intent Groups in Speech Assets.

  • Removed the possibility of configuration via service variables.

  • Added graceful termination of phone gateways.

  • Introduced configurable service timeout per service definition.

  • Displayed in the debugger when cached service results were used.

  • Updated the UI screen to show only when necessary.

  • Canceled transitions on sidebar opening.

Big Fixes

  • Fixed an issue where, after migration, the assigned role of the initial user was switched to editor.

  • Resolved a problem where the user was able to destroy a dialog with a set attributes block.

  • Addressed an issue with flickering scrollbars on Windows and HD Screens.

Version 3.22.5 – February 1, 2022

Patches

  • Added NLU backups.

  • Increased NLU Kubernetes health check timeout.

Version 3.22.4 – January 27, 2022

Patches

  • Fixed NLU restart alerts.

Version 3.22.3 – January 26, 2022

Improvements

  • Implemented Redundant NLU.

Big Fixes

  • Fixed an issue where the NLU model watcher threw an error when trying to load a new model.

Version 3.22.2 – January 24, 2022

Improvements

  • Extended logging for phone-gateway and worker containers.

Big Fixes

  • Resolved an issue with the sign-in rate limit not being reset.

Version 3.22.1 – January 21, 2022

Patches

  • Fixed an issue where the operator did not update stateful set pods.

  • Resolved a missing property "method" in service API calls.

Version 3.22.0 – January 19, 2022

Improvements

  • Added generic-worker improvements.

  • Removed the feature to select an entire Utterance line.

  • Allowed the environment to be reused in multiple phone gateways.

  • Updated NLU Model leading to only short interruptions.

  • Enabled configuring service timeout and implemented retries.

  • Disabled DialogFlow interaction logging by default.

Technical

  • Restored lost trained NLU models from external storage like Azure Blob storage.

  • Refactored frontend API files.

  • Added persistence to the alert manager.

  • Implemented a script to synchronize the latest model between NLU replicas.

Big Fixes

  • Fixed an issue where phone bots rang for a while before a call was picked up.

  • Resolved a problem with password policy not being enforced by the backend.

Version 3.21.3 – January 11, 2022

Patches

  • DTMF will be sent in multiple event requests for inputting '#' without having input any number.

  • Limited the barge-in of DTMF to a window starting after the prompt plays.

Version 3.21.2 – January 5, 2022

Patches

  • Ensured listening to DTMF even if the bot is speaking.

  • Set the finish of DTMF input with the '#' sign.

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