LogoLogo
  • 👋START HERE
    • Welcome!
  • â„šī¸General
    • Release Notes
      • Full Feature Base Template
      • Services
      • Rule-based Automation
        • June 2025
        • May 2025
        • February 2025
        • January 2025
        • December 2024
        • November 2024
        • October 2024
        • September 2024
        • August 2024
        • July 2024
        • June 2024
        • May 2024
        • April 2024
        • March 2024
        • February 2024
        • January 2024
        • 2023
        • 2022
        • 2021
        • Dialog Design Update
    • Glossary of Terms
    • Authentication Methods
      • SSO (Single Sign-On)
      • Built-In User Management
    • Acceptable Use Policy
  • âš™ī¸Rule-based Automation
    • Overview
      • Account Settings
        • Profile
        • Team
        • Roles and Permissions
          • User Management
          • Project Permissions
      • Basic Concepts
        • Project Management
        • Version Management
        • Multi-Lingual Bots
          • Supported Languages
        • Managing User Interactions
          • Unexpected User Input
          • No User Input
    • Dialog Interface
      • Blocks
        • Conversation Logic
          • Start Conversation
          • Global
          • State
          • Intermediate Response
          • To Previous State
          • End Conversation
        • Subdialog
          • Reusable Subdialogs
        • Phone
          • Continue Listening
          • Call Control
        • Technical Logic
          • Service
          • Condition
          • Storage
        • Other
          • Note
      • Speech Assets
        • Intents
          • Utterances
          • Descriptions
        • Slots
          • Custom Slots
            • List Slots
            • Machine Learning Slots
            • Regex Slots
            • LLM Slots
          • Prebuilt Slots
            • DTMF Slot
        • Text Snippets
        • Dictionary
      • Variables
        • Intents
        • Slots
        • Storage
        • Text Snippets
        • Environments
        • Platform
        • Context
      • Services
        • Service Integration Guide
        • Service Development
        • Service Branches and Error Handling
        • Public Services
          • Date and Birthdate Recognition
          • Spelling Post-Processing for Phone
          • IBAN Validation
          • License Plate Validation
          • Address Search
          • Street Names per Postal Code
          • Email Service
          • SMS Service
          • API Adapter
          • Salesforce-Flow Connector
          • Opening Hours
          • Speech-to-Text Hints
          • Fuzzy Match Names
          • Delay Service
      • Debugger
        • Phone 2
        • WhatsApp
        • Textchat 2
    • Environments Interface
      • Service Keys
    • Deployments Interface
      • Creating a Release
      • Editing a Release
    • Text-to-Speech
      • Azure
      • ElevenLabs
      • OpenAI via Azure (Preview)
      • SSML
        • Audio
        • Break
        • Emphasis
        • Prosody
        • Say-as
        • Substitute
        • Paragraph and Sentence
        • Voice
    • Autocomplete
    • Parloa APIs
      • CallData Service and API
      • Conversation History API
      • Textchat V2 API
    • Phone Integrations
      • Genesys Cloud
        • Setting up the SIP Trunk
        • Sending/Receiving UUI Data
        • Creating a Script to Display UUI
      • SIP
      • Tenios
        • Setting Up an Inbound Connection
        • Setting Up an Outbound Connection
        • Transferring a Call
      • Twilio
      • Public IPs and Port Information
    • AI Integration Overview
      • Dual Intent Recognizer (DIR)
      • Dual Tone Multifrequency (DTMF) Intent
    • Analytics and Debugging
      • Understanding Conversations and Transactions
      • Managing Caller ID Data
      • Hangup Events and Triggered Analytics
      • Analytics Transactions: Data Structure and Insights
      • Dialog Analytics
      • Audit Logs
      • Parloa-hosted Analytics
    • Data Privacy
      • Anonymizing Personally Identifiable Information
    • NLU Training
      • NLU Training Best Practices
    • How To
      • Create a Scalable and Maintainable Bot Architecture
      • Implement OnError Loop Handling
      • Resolve the 'Service Unavailable' Error
    • Reference
      • Parloa Keyboard Shortcuts
      • Frequently Asked Questions (FAQ)
      • JavaScript Cheat Sheet
        • Using Regular Expressions (Regex)
  • 🧠Knowledge Skill
    • Introduction
    • Knowledge Collections
    • Knowledge Sources
    • Knowledge Skill Setup
      • Step 1 – Create a Knowledge Skill Agent
      • Step 2 – Configure a Knowledge Skill Agent
      • Step 3 – Configure a Knowledge Skill Agent
Powered by GitBook
On this page
  • Overview
  • How It Works
  • Incorporating the Continue Listening Block

Was this helpful?

Export as PDF
  1. Rule-based Automation
  2. Dialog Interface
  3. Blocks
  4. Phone

Continue Listening

Enhancing Conversational Continuity

PreviousPhoneNextCall Control

Last updated 1 year ago

Was this helpful?

Overview

The Continue Listening (CL) block is designed to maintain the natural rhythm of your conversation. Its primary function is to determine when a caller has finished speaking and to remain attentive for any additional speech. This ensures that the conversation can continue seamlessly if the caller pauses mid-sentence or decides to add more to their statement.

How It Works

  1. End-of-Speech Detection: The CL block utilizes an advanced detection system that identifies when the caller has stopped talking.

  2. Timer Initiation: Upon detecting the , the CL block starts a timer, remaining alert for any further caller input.

  3. Response to Additional Speech: If the caller resumes speaking, the system acknowledges this continuation and maintains the conversation without any disruption.

Incorporating the Continue Listening Block

The following example diagram illustrates the architecture of the CL block's connection to the rest of the graph:

  1. A pane on the right will display, enabling you to select the slot type you wish to add.

  2. Define a Regex expression by clicking the + button.

  3. Create the input condition using Regex syntax.

    The regular expression (\d\w)+ is designed to capture character sequences comprising a digit followed by a word character. The syntax of this regex is as follows:

    • \d matches any digit (0-9).

    • \w matches any word character, including letters, digits, and underscores.

    • + asserts that the preceding element should be matched one or more times.

  4. Implement a condition using the regex, for instance, !slots.tellSlot || slots.tellSlot.length < 11, to check if the user input matches certain criteria.

  5. Position a 'Continue Listening' block after the condition block to ensure the system stays in listening mode for any additional user speech.

Use the 'Continue Listening' block judiciously to avoid unnecessarily extending the conversation, which could potentially lead to caller frustration.

The CL block is compatible exclusively with the 'Phone2' release.

A user intent, such as tellSlot, is linked to the block or a block within the conversation. Link a User Intent, such as tellSlot to the Start Conversation or a specific State block.

Add a new slot for capturing user input by going to -> -> Add New Slot.

âš™ī¸
Start Conversation
State
Speech Assets
Slots
end of speech