2021
Version 3.21.1 â December 21, 2021
Patches
Addressed an issue with Alexa: Instance Switching not being executed.
Extended logging of the instance switch.
Re-enabled TwoLvl Cache and removed the settings from global configuration due to a different cache implementation of API and engine.
Version 3.21.0 â December 16, 2021
Improvements
Updated red lines every x seconds for bulk edit utterances.
Updated Sidebar Inconsistencies.
Fixed New Intent Type Selection Padding.
Fixed block tag font issues.
Added extra permissions for Production Releases.
Improved weak password policy for 'TÃV SÃŧd'.
Cached service responses.
Default upper value of back to 100% confidence in the training scene.
Added UI for Service caching.
Technical
Upgraded to Kubernetes 1.20.
Changed instance type.
Extended CallMetaInformation and the dialog hook endpoint by a production flag.
Implemented retry of TTS requests if the endpoint is unavailable/exception thrown.
Operator handles switching from gRPC to REST.
Deployed Elastic APM to our cluster.
Bug Fixes
Fixed an issue with importing projects using Windows OS.
Resolved no reaction to user input + no re-prompt from the bot during conversation.
Addressed concurrent HTTP requests to NLU throwing an exception when calling timer.end.
Fixed not updating the pipeline if only the version in the instance changed.
Resolved Alexa publish-instance endpoint returning no instances.
Fixed TTS error not shown in the debugger.
Corrected 'heplify' not capturing packets.
Addressed welcome event starting listening to the caller before handling response.
Fixed break SSML not working as expected.
Resolved crashed UI when clicking on a certain "response by phoneV2" debug element.
Version 3.20.7 â December 12, 2021
Patches
Fixed deactivated pipeline issue.
Resolved UI fails to show the status of phone pipelines.
Set necessary resources for the peering pipeline.
Version 3.20.6 â December 9, 2021
Patches
Fixed the calculation of the service response cache key.
Included input variable names in the key calculation.
Ensured every cache key has the prefix service-response-.
Version 3.20.5 â December 8, 2021
Patches
Prevented type error during check deployment status.
Version 3.20.4 â December 3, 2021
Patches
Prevented non-relevant pipeline attribute changes from triggering a pipeline change.
Version 3.20.3 â December 1, 2021
Patches
Added missing cache dependency in the Kamailio manager.
Rolled back HTTP route changes that allowed reaching the engine health-checks from the outside world.
Version 3.20.2 â December 1, 2021
Patches
Restored accidentally removed alertmanager's azure-production overlay.
Version 3.20.1 â November 25, 2021
Patches
Fixed an issue with the gRPC connection.
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Version 3.20.0 â November 25, 2021
Improvements
Set default confidence in the training scene to 0 - 90%.
Activated search function of intent-dropdown in the training scene.
Saved pagination settings of the training scene.
Changed popover area and value of storage variables in the debugger.
When creating a new Phone2 release, values of platform settings are now saved during the creation process.
Bug Fixes
General UI fixes (typos, paddings, highlighting).
Fixed an issue when adding utterances via training scene, parentheses are filtered.
Fixed a bug where the autocomplete popover didn't open when hovering over a variable or tag.
Version 3.19.1 â November 17, 2021
Patches
Fixed an issue with the call control block sidebar.
Version 3.19.0 â November 15, 2021
Improvements
Merged the dialogs-edit permission and the projects-delete permission into a new projects-edit permission.
Changed the behavior of adding the fallback intent to the intent ranking.
Bug Fixes
Fixed a bug that showed an old response in a new state block.
Fixed a bug where the reprompt of an Alexa response was overwritten by the prompt.
Fixed the clear button of the description inputs.
Fixed the analytics hook switch in the instance modals.
Fixed a bug in a continued listening block where the prompt was played instead of listening to the user.
Fixed an issue in the training scene where utterances were collected multiple times due to case sensitivity.
Fixed a bug where a release could not be edited after importing a new project.
Version 3.18.1 â November 1, 2021
Patches
Fixed an issue with the speech recognizer.
Version 3.18.0 â October 28, 2021
Improvements
Added call forwarding action for Phone 2.
Autocomplete in bulk edit only with "Tab".
Subdialog in the block can only be selected once.
TCP as default protocol for new pipelines.
Releases can now be marked as production.
Added missing Duckling slots to autocomplete.
Bug Fixes
Fixed bug with find block button.
Fixed misleading messages.
Fixed closing behavior of sidebars.
Smaller UI fixes.
Improved message for deactivated users.
Removed Drop Phone Calls Modal for platforms other than Phone2.
Fixed wrong password validation messages.
Version 3.17.0 â October 15, 2021
Improvements
Improved information on deployment failure.
Updated behavior of the end-to-end monitoring tool.
Updated empty templates.
Added possibility to add descriptions to entities.
Bug Fixes
Standardized utterances (bulk edit/list) to be case-sensitive.
Fixed a bug where the user got stuck in a continued listening block.
General fixes of permissions.
General UI/UX fixes.
Version 3.16.1 â October 7, 2021
Bug Fixes
Fixed a bug that prevented the registration of phone pipelines.
Version 3.16.0 â October 7, 2021
Improvements
UI Improvements.
Refined validation of utterances.
Added a button to jump to the start conversation node in the graph.
Updated DE + EN Empty Template.
Technical
Added another backup strategy.
Updated E2E Monitoring strategy.
Bug Fixes
Fixed several UI issues.
Fixed issue with disappearing SIP pipelines.
Fixed issues with autocomplete navigation.
Fixed issue with menu navigation.
Fixed crashing bulk edit modal.
Version 3.15.7 â October 1, 2021
Patches
Fixed missing resource requirements in NLU training jobs.
Version 3.15.6 â September 28, 2021
Patches
Changes in SIP registration process.
Version 3.15.5 â September 27, 2021
Patches
Fixed issue with instance creation.
Fixed issues with activation of instances.
Version 3.15.4 â September 22, 2021
Patches
Fixed issues with the training job.
Version 3.15.3 â September 22, 2021
Patches
Fixed release edit analytics hook issues.
Version 3.15.2 â September 21, 2021
Patches
Fixed overflowing note block.
Fixed broken speech model validation.
Version 3.15.1 â September 21, 2021
Patches
Fixed errors in the migration script.
Version 3.15.0 â September 21, 2021
Improvements
Added the possibility to create multiple pipelines of a release.
Intent confidence is no longer normalized. The change takes effect when the model is trained next.
Added possibility to download Phone 2 Rasa speech models.
Allowed choosing Belgium as a location for Dialogflow-based platform bots.
Split status of a deployment into its components (NLU/Phone-Gateway).
Automatic failover if STT service is down.
Preselected slot type can now be cleared.
Error in call control renamed to unsupported platform.
Various UX/UI Improvements.
Technical
Updated Kamailio DB on release creation and update.
Bug Fixes
Fixed issues with continue listening.
Fixed issues with STT hints.
Fixed a visual issue cutting labels of child nodes in the graph too early.
Fixed issues with regex slot value lists.
Fixed an issue with Automatic upload to DF when using an ML slot in the speech assets.
Fixed a UI bug with entrance and exit blocks in sub-dialogs.
Fixed a bug where the input of a continued listening block was used twice.
Version 3.14.7 â September 7, 2021
Increased JSON body limit to 4MB in Parloa API.
Added the environment variable
JSON_BODY_LIMITto override the default JSON body limit of 4MB.
Version 3.14.6 â August 31, 2021
Hotfixes
Enabled Prometheus alerts and notifications.
Version 3.14.5 â August 31, 2021
Hotfixes
Fixed frontend default port being set to 80.
Applied fallback on all relevant intents separately.
Corrected names for relevant and all intents placeholders.
Ensured fallback does not remove all intents from ranking.
Version 3.14.4 â August 31, 2021
Hotfixes
Fixed problem with import of large projects.
Added relevant intents and all intents ranking placeholders.
Version 3.14.3 â August 17, 2021
Hotfixes
Fixed open connection in Redis.
Implemented Azure migration-related changes.
Version 3.14.1 â August 12, 2021
Hotfixes
Fixed STT hints not being correctly set during a call.
Fixed NLU model loading issue with Rasa.
Addressed an error with Redis.
Version 3.14.0 â August 9, 2021
Improvements
Table UI improvements.
Only selected built-in intents will be considered by the NLU.
Updated entity creation flows and headers.
Several improvements to the dateTime built-in slot.
Bug Fixes
Large transactions will be truncated before saving.
Fixed errors not shown if Alexa invocation name validation fails.
Version 3.13.3 â August 6, 2021
Hotfixes
Fixed bug in built-in slot selection.
Version 3.13.2 â August 3, 2021
Hotfixes
Fixed issue where "Continue listening" does not capture input after continuing to listen (English).
Fixed the Phone Gateway not retrying speech synthesis with stripped SSML tags if the provided SSML was invalid.
Version 3.13.0 â July 27, 2021
Improvements
Added fields to pipeline settings.
Added user guidance to improve the speech model.
Added the possibility to enter a move-only mode in the graph when the user presses the space bar.
Added the possibility to deactivate a Phone 2 pipeline.
Improved the validation of Alexa invocation names.
Set default variable lifetime to session on creation.
Bug Fixes
Fixed a bug preventing a Dialogflow deployment when using an ML slot in the speech assets.
Fixed an issue where the pipeline is shown as offline even when it's online.
Fixed an issue in speech model generation if synonyms were used in a list slot.
Fixed an issue with the deletion of variables in a storage block.
Stopped excessive animations in the release scene.
Version 3.12.4 â July 23, 2021
Hotfixes
Fixed audio speeding issues in Phone 2 releases.
Version 3.12.3 â July 22, 2021
Hotfixes
Rolled back to Mizu Version 8.6.21068.
Version 3.12.2 â July 21, 2021
Hotfixes
Fixed looping pipeline reconciliation.
Converted audio to 16kHz before sending to Azure STT.
Version 3.12.1 â July 14, 2021
Hotfixes
Allowed setting endpointIds of Azure Speech Recognition models.
Version 3.12.0 â July 12, 2021
Improvements
Updated Duckling for better slot extraction.
Added a warning if a slot value is in multiple slots.
Shortened timeout for continue listening.
Set the default intent threshold to 30% instead of 0%.
UI/UX Improvements
Renamed "To Prev. State" to "To Previous State."
Changed "Save as Version" to a secondary CTA.
Fixed visibility of utterances in the training scene.
Updated Level-2 Navigation headers.
Updated SSML Attributes of Break Tag (either time or predefined value).
Unified behavior of modals.
Warning added when changes to the release might lead to dropped calls.
Bug Fixes
Fixed issues with the autocomplete input.
Fixed an issue causing a white screen of death (WSOD) when logging into Amazon in Alexa release after changing user.
Version 3.11.4 â July 6, 2021
Hotfixes
Fixed an error where a user could not change their own password.
Version 3.11.1 â July 2, 2021
Hotfixes
Set re-prompt duration to 10 seconds.
Fixed Mizu None Bug.
Version 3.11.0 â June 29, 2021
Improvements
Added a fallback strategy if a TTS service fails.
Added the possibility to change the TTS voice of Phone 2 releases.
SSML errors will be handled gracefully in the engine.
Design Uplift
Updated some colors of headers.
Updated the stencil sidebar.
Added a border radius to the extended sidebars.
Reduced some paddings in the navigation.
Added a title in the deployment navigation header.
Updated the color usage.
UX Improvements
Changed wording in change e-mail form.
Added information why a conversation in training cannot be shown.
Added a warning if the session length is configured to be greater than 20 minutes.
Saved the routing level per project.
Provided better visual feedback if a slot type is not supported by a platform.
Added default attributes to SSML-Voice tags.
Changed the confidence level in training to a slider.
Bug Fixes
Fixed a bug which returned an Alexa production release twice.
Fixed issues where the menu does not expand back to default when there is enough space.
Fixed an issue that captured the user in a Monaco editor.
Fixed a bug leading to a crashing frontend when a choice of a service isn't a string.
Improved validation of customerIds in admin panel.
Dev-Ops Improvements
Fixed a problem where the database was OOM killed due to heavy queries.
Version 3.10.1 â June 24, 2021
Hotfixes
Set the re-prompt duration for all phone-v2 releases to 10 seconds.
Set the EndSilenceTimeoutMs for all phone-v2 releases to 0.
Fixed the issue that Alexa.Presentation.APL.UserEvent events weren't being responded with re/prompts and cards.
Version 3.10.0 â June 8, 2021
Improvements
Ensured retry of MongoDB read/write requests on failure.
Faster page load for large utterance lists.
Bug Fixes
Fixed issue with "to continue listening" block resulting in wrong concatenated text after a NoMatch was returned.
DTMF Intent is hard-wired to DTMF Slot now; creating/deleting will create/delete the slot/intent as well.
Fixed issues with copying of nodes.
Fixed buggy telephone number input.
Fixed rendering issue in release creation modal.
Version 3.9.2 â May 27, 2021
Hotfixes
Fixed issue in Phone 2 which made the bot hang up early at the end of a conversation.
Version 3.9.1 â May 26, 2021
Hotfixes
Fixed issue when setting service branch names.
Version 3.9.0 â May 25, 2021
Changes
For Phone 1, the Dialogflow Service Key for Tenios now requires the permission actions.agent.get.
Improvements
Added possibility of grouping sessions from different instances.
Changed Rasa configuration to "balanced batch strategy."
Used the last intermediate result if a NoMatch is sent.
A NoMatch with an empty intermediate result will not reset the timer for the reprompt anymore.
Lengthened the time before the Reprompt is played by 3 seconds.
Bug Fixes
Fixed an issue where analytics were sent to an old URL when using Alexa live releases.
Fixed issue with environment sidebar.
Fixed focusing issues with speech asset sidebar.
Removed DTMF slot from utterances autocomplete.
Fixed role selector in profile scene.
Fixed an issue causing neither further events nor a Reprompt to be triggered after a continued listening block.
Version 3.3.2 - February 25, 2021
Hotfixes
Updated transaction query to prevent a crashing API.
Version 3.3.1 - February 24, 2021
Hotfixes
Fixed a falsy validation of slot names.
Fixed missing context object in session records.
Added API replicas.
Version 3.3.0 - February 23, 2021
Improvements
Reestablished the gRPC connection on termination.
Improved sorting of utterances in the training scene from newest to oldest.
Refined validation of speech asset names.
Added environment to all autocomplete fields.
Opened the sub-dialog selector by default if no sub-dialog is selected in a sub-dialog block.
Automatically removed unfinished autocomplete entries.
Made variables in debugger reducible and foldable.
Added duckling slot types to Parloa.
Bug Fixes
Fixed unset pipeline resource limits.
Fixed missing slot names in JS IntelliSense.
Fixed glitches in PhoneV2.
Fixed saving issues in text snippets.
Fixed overflowing dialog names.
Fixed filters in the training scene.
Fixed a bug with the autocomplete input that prevented getting the focus.
Made filtered component in training scene wrap.
Fixed wrongly rendered warning message in the release scene.
Fixed a bug with unescaped transactions.
Tech - Enhancements
Integrated homer/helpify to debug SIP messages.
Created a backup of the cluster before deploying as part of deployment scripts.
Version 3.2.5 - February 22, 2021
Hotfixes
Fixed crashing API.
Version 3.2.4 - February 18, 2021
Hotfixes
Addressed the issue of new pipelines not being created due to "Spaces inside the customerId."
Version 3.2.3 - February 16, 2021
Hotfixes
Fixed the small dictionary sidebar.
Ensured Parloa does not unescape transactions in the transactions forwarder.
Fixed Dialogflow speech model containing slot name instead of role name.
Version 3.2.2 - February 11, 2021
Hotfixes
Fixed sidebar widths.
Fixed deployment of new Parloa version scene.
Version 3.2.1 - February 10, 2021
Hotfixes
Fixed setting container resource requirements.
Fixed non-scrolling sidebar.
Version 3.2.0 - February 10, 2021
Enhancements
Added the possibility to use dynamic entities via response merges for services.
PhoneV2 releases can now be edited.
Switched the phone (V1 - V2) platform icons.
Introduced surprises for the first release.
Moved slots to global.
Implemented new smart sidebars.
Aligned UI with guidelines.
Improved keyboard navigation in slot.
Tech - Enhancements
Made release updates forceable or scheduled.
Bug Fixes
Fixed incorrect state in releases.
Addressed issue with overflowing text snippet labels.
Added missing support of intent threshold for phone v2.
Fixed broken undo of responses.
Fixed issues with unreachable releases in debugger.
Security
Addressed an issue with TLS.
Version 3.1.1 - January 26, 2021
Hotfixes
Fixed saving of SSML attributes.
Fixed the deployment screen.
Version 3.1.0 - January 26, 2021
Enhancements
Introduced specific responses for the phoneV2 platform.
Automated filling of example slot values in training.
Implemented a uniqueness check for service names.
Bug Fixes
Fixed an issue where a re-prompt is fired while the user is speaking.
Addressed a wrong display message if the search for services does not deliver results.
Fixed issues with the call control block.
Removed unnecessary L2 - More menu item.
Fixed rendering of placeholders in SSML - audio tag URL field.
Security
Secured MongoDB access.
Version 3.0.0 - January 11, 2021
Enhancements
This major version introduces the new Parloa PhoneV2-Pipeline.
Added Phone V2 Releases.
Enabled the addition of example values to slots.
Standard releases are now used for phone debugging.
Templates are stored in the DB and can be added via UI.
Added new element (refer) to the Call Control Block.
Included timestamp to conversations in the training scene.
Bug Fixes
Removed icons from the submenu navigation.
Fixed the issue of removing intents.
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