Parloa APIs

Our APIs (Application Programming Interfaces) are designed to empower you to seamlessly integrate Parloa's conversational AI capabilities into your applications and services. Unlike our Public Services, which serve a broader audience with pre-configured solutions, our APIs provide granular control and customization options, allowing you to tailor the functionality to meet your specific requirements.

To begin using the Parloa APIs, you first need to obtain your client-specific API key for the desired API. The process is straightforward—simply contact us, and we will gladly provide one for you. Once you receive your API key, consider it your all-access pass to utilizing the API.

Your API key must be included in your request as a specified header. For more detailed instructions on how to do this, please consult the documentation corresponding to each API.

For those looking to thoroughly understand the available methods and to familiarize themselves with the API's capabilities, we highly recommend referencing the OpenAPI specification. This document serves as your essential guide for exploring the diverse methods available and learning how to optimize your interactions with the Parloa API.

CallData Service and API

Save and retrieve call information, enabling agents to access important data post-call, bypassing SIP header limitations and supporting larger data volumes, particularly useful for PSTN connections.

Conversation History API

Retrieve the full history of a conversation with a single GET request, which provides comprehensive records of all transactions.

Textchat V2 API

Integrate a Parloa text chat bot into your app with the Textchat V2 API, enabling a streamlined request-response conversation management through a single endpoint for sending and receiving chat events.