Dictionary

Overview

Parloa's Dictionary feature acts as a critical resource for handling variations in user language, especially regarding product names or specialized terminology not naturally recognized by standard speech-to-text (STT) or natural language understanding (NLU) systems.

Use Case Scenerio

Consider a scenario where callers might describe their contact information in various ways, such as:

User: "My telephone number is ..." User: "My cell phone is ..." User: "My mobile is ..." User: "My phone is..."

Instead of overloading your model with each variant as separate utterances, you can create a dictionary entry to list various phone variants:

Adding a New Dictionary Entry

To add a new dictionary entry:

1. Navigate to the Dictionary tab.

2. Click on .
3. Enter the name for your entry and add the corresponding values:

Implementing Dictionary Entries in Utterances

After establishing a dictionary entry, integrate it into your utterances using the following notation:

{{d.phone}}

Be aware that expanding your dictionary increases the number of utterances and the overall size of your speech model. This expansion might challenge platform limits and could inadvertently impact the model's stability, potentially leading to incorrect intent activations due to ASR misinterpretations.

Deleting a Dictionary Entry

To remove a dictionary entry, hover over the entry and click on the icon.

Bulk Editing Dictionary Entries

For bulk modifications:

1. Click the button to display a modal with your existing entries.
2. Use the following format for bulk importing or editing:

# Entry name

synonym1
synonym2
synonym3
...

Example of Bulk Edit Format: