Introduction

The Knowledge Skill feature (formerly known as LLM FAQ) is an enhancement for Parloa's Conversational AI platform, designed to streamline customer interactions and elevate the efficiency of contact centers. By harnessing the power of generative AI and large language models, Knowledge Skill automates the response process to common inquiries, ensuring immediate, accurate, and contextually relevant answers.

Use Cases

For Callers

Natural Language Interaction

Callers can express their inquiries in natural language, aligning with human conversational norms.

Immediate Response

Provides instant answers, minimizing wait times and improving the overall customer experience (CX).

For Contact Center

Reduced Development and Maintenance

Simplifies the creation and updating of conversational flows.

Scalability and Availability

Expands operational availability and manages high call volumes efficiently, freeing up agent bandwidth.

Features

Enterprise-Grade Knowledge Management

Single-Source Truth Repository

Consolidates company knowledge for accurate response generation.

Quality Assurance

Merges simulation with Subject Matter Expert (SME) evaluation to guarantee response quality.

Compliance Simplification

Streamlines compliance and auditing through an organized knowledge base.

Response Generation with Knowledge Skill

Conversational Naturalness

Crafts responses using natural language to maintain the flow of human conversation.

Accuracy and Relevance

Ensures responses are precise and pertinent without the need for agent intervention.