Introduction
Last updated
Last updated
The Knowledge Skill feature (formerly known as LLM FAQ) is an enhancement for Parloa's Conversational AI platform, designed to streamline customer interactions and elevate the efficiency of contact centers. By harnessing the power of generative AI and large language models, Knowledge Skill automates the response process to common inquiries, ensuring immediate, accurate, and contextually relevant answers.
Natural Language Interaction
Callers can express their inquiries in natural language, aligning with human conversational norms.
Immediate Response
Provides instant answers, minimizing wait times and improving the overall customer experience (CX).
Reduced Development and Maintenance
Simplifies the creation and updating of conversational flows.
Scalability and Availability
Expands operational availability and manages high call volumes efficiently, freeing up agent bandwidth.
Single-Source Truth Repository
Consolidates company knowledge for accurate response generation.
Quality Assurance
Merges simulation with Subject Matter Expert (SME) evaluation to guarantee response quality.
Compliance Simplification
Streamlines compliance and auditing through an organized knowledge base.
Conversational Naturalness
Crafts responses using natural language to maintain the flow of human conversation.
Accuracy and Relevance
Ensures responses are precise and pertinent without the need for agent intervention.