Managing User Interactions

In Parloa, managing user input is crucial for creating an engaging and responsive conversational AI experience. This process involves interpreting the caller's input and determining the appropriate response. Initially, the system matches the user's input with predefined intents, guiding the conversation.

However, callers might provide unexpected or unaccounted input, such as off-topic questions or unclear statements. In these cases, the behavior is represented as the 'else' case in the conversational flowchart.

Handling these instances gracefully maintains a smooth dialogue and assists the caller. Parloa offers mechanisms for addressing unexpected user input both locally, within a specific conversation context, and globally, across the entire project. This approach ensures conversational AI can navigate unforeseen inputs, keeping interactions on track and users engaged.