Setting Up an Outbound Connection

For scenarios where an inbound connection is not feasible and you need Parloa to initiate calls, setting up an outbound connection via SIP Accounts in Tenios becomes necessary. Here's how to configure Parloa as a SIP User Agent to these accounts.

Prerequisites

• Tenios Phone Number – Ensure you have at least one phone number you plan to use before setting up the SIP account.

Setting Up the SIP Account

The initial step involves creating a SIP account within Tenios. Here's how to proceed:

1. Log into your Tenios account and navigate to SIP Accounts, located under Setup on the left side of the screen. Important: Remember to note your Registrar domain as it's crucial for later steps.

2. Click Add SIP Account.

   
3. Enable Allow outbound calls to the PSTN and input the necessary information.

   

Routing a Phone Number to the SIP Account

With the SIP account ready, the next task is to direct calls from a specific phone number to this account. Follow these steps:

1. Navigate to Number Routing.

2. Search for your phone number and select Edit to configure the routing.

   
3. For Step 1, choose Call Forward. Then, in Add Destination, pick SIP Account and select the SIP account you just created.

   

After saving, you've completed the setup in Tenios!

Creating the Release in Parloa

Having prepared Tenios to route calls to the SIP account, it's time to set up your Parloa bot to register with this new SIP account. Proceed as follows:

1. Log into Parloa and select the project you want to connect.

2. Navigate to the Deployments tab –> click Add New Release.

   
3. Select Phone 2, and click Next.

4. Select Outbound registration.

5. Fill in your SIP username and password, along with your registrar hostname (previously noted), which should resemble 123123.tenios.com. These three settings are essential for the configuration.

   
6. Click Next and then Create to finalize. Your Parloa bot will register with Tenios. Shortly, you should see that the Phone State in Parloa is live, indicating successful registration. You can also verify this by checking the registration status on the Tenios page under the SIP account details.

   

Congratulations! Your calls to the Tenios number will now be routed to the newly created SIP account and answered by your Parloa bot.