Delay Service

Introduce a controlled delay to your dialog.

Service Configuration

Branches

• success: indicates the request was successful and the delay requested has been completed

Input

• milliseconds: specify the duration of the delay. Must be a number between 1-20000.

Output

If the request is successful, the service will return an empty output

• error: Details on the error in case of failure

Technical Configuration

• URL: https://parloaservices.azurewebsites.net/api/Delay?clientId=<CLIENT_ID>

• Header: x-functions-key: <AUTHCODE>

For authentication, replace <AUTHCODE> and <CLIENTID> with the values provided by your Parloa representative.

Usage in Parloa

This was originally written to introduce a delay before disconnecting a call without a Call Control Block (using a service block for example), or introduce a delay between two service blocks if needed. Feel free to get creative!

Example: Call Control via API

If you telephony system disconnects the calls via an API call, this means Parloa would not have time to read out a "goodbye" message. Pairing the Delay Service with an Intermediate Response Block will give the IR block enough time to read out a goodbye message before the call is disconnected via the service block.