2023

Version 4.6.0 – December 20, 2023

Improvements

• Debugger improvements now allow the loading of older transactions in the debugger.

Version 4.5.1 – December 11, 2023

Bug Fixes

• Resolved alphabetical ordering issue in text snippets.

• Addressed connectivity display errors in certain subdialogs.

Version 4.5.0 – December 8, 2023

Improvements

• Introduced support for login using external Identity Providers via OpenID Connect.

Version 4.4.1 – December 4, 2023

Bug Fixes

• Fixed issues with sorting conditions in text snippets and creating new conditions.

Version 4.4.0 – November 29, 2023

Improvements

• Enhanced login options with limited support for external Identity Providers via OpenID Connect.

• Upgraded debugger performance and increased transaction display to last 50.

• Updated UI: Changed deactivate user button color, prevented multiple clicks on export button, and improved intent and response generation with GPT-4.0.

• Modified session reset in debugger to retain training context.

• Set refresh token lifetime for users to 7 days.

• Added 7 new Azure TTS voice options:

  • de-DE-SeraphinaNeural (Female)

  • es-ES-XimenaNeural (Female)

  • fr-CA-ThierryNeural (Male)

  • fr-FR-VivienneNeural (Female)

  • it-IT-GiuseppeNeural (Male)

  • ko-KR-HyunsuNeural (Male)

  • pt-BR-ThalitaNeural (Female)

Bug Fixes

• Addressed various UI issues including scrollability in version dropdown, extended view in debugger, and focus issues in large lists.

Version 4.3.4 – November 20, 2023

Improvements

• Improved stability and performance in editing and deleting intents.

Version 4.3.3 – November 16, 2023

Improvements

• Launched Global Voice Settings for SSML prosody adjustments.

Version 4.3.2 – November 10, 2023

Bug Fixes

• Addressed deployment issues with Dialogflow debugger and project-specific updates.

Version 4.3.1 – November 8, 2023

Improvements

• Added new Azure voices for English (US):

  • Andrew

  • Brian

  • Emma

Version 4.3.0 – October 31, 2023

Improvements

• Updated account security with Captcha and maintained training context during session resets.

Bug Fixes

• Resolved the issue where the 'Last Modified' column did not accurately display the latest modification time on the project page.

• Fixed the problem with the TextArea in the note sidebar not expanding as expected.

• Corrected the non-responsive right side of block items in the interface.

• Addressed the partial triggering issue in dialog deployments, ensuring full functionality.

Version 4.2.1 – October 6, 2023

Bug Fixes

• Resolved an issue preventing the creation of new versions.

Version 4.2.0 – October 4, 2023

Improvements

• New Branding is live!

• Upgraded utterance generation to GPT 3.5 Turbo.

• Updated Azure TTS voice list for enhanced voice options.

Bug Fixes

• Fixed deletion issues in bulk edit panels for intents and dictionaries.

• Addressed an API error where conversation history included unsent messages.

Version 4.1.2 – September 14, 2023

Bug Fixes

• Corrected the swapping of external services blocks after cloning a version.

Version 4.1.1 – September 13, 2023

Bug Fixes

• Enhanced JSON validation for Textchat 2 JSON-Response Elements.

Version 4.1.0 – September 11, 2023

Bug Fixes

• Fixed issues with large training data in edit modal.

• Resolved JSON payload validation to accept only objects.

Version 4.0.0 – September 4, 2023

Improvements

• Multilingual bots are live!

• Discontinued Google Assistant support.

• Included intermediate responses in the conversation history API.

• Updated UI: Enabled cross-platform use of Phoneme SSML and improved modal warning prompts.

• Enhanced conversation analytics with additional data points.

• Applied the first version of branding with updated logos.

• Expanded language support and adjusted context limits for TextchatV2.

• Updated default templates with new DTMF Intent and slot.

Bug Fixes

• Addressed various issues in text snippet scene and JSON Payload modal.

• Improved UI elements and fixed bugs related to conditional entries.

Version 3.45.1 – July 31, 2023

Bug Fixes

• Resolved an internal server error when saving new versions containing text snippets.

Version 3.45.0 – July 27, 2023

Improvements

• Enabled copying and pasting of subdialogs within the same version.

• Updated Parloa support email for better customer service.

• Increased the import project limit to 25mb for enhanced project handling.

• Modified Dispatch PARLOA.EndConversation to trigger only for pre-existing intents.

Bug Fixes

• Fixed debugger window closure issue on "show block" action.

• Resolved error pop-ups being obscured by the status modal.

• Addressed SSML Emphasis function returning an empty list.

• Corrected exporting inconsistencies in project versions.

• Fixed UI issues with condition block editing and project version display.

Version 3.44.0 – July 4, 2023

Improvements

• Introduced AI-driven generation of utterances and alternative responses/prompts.

• Enhanced analytics to display intermediate responses.

• Added "," as a separator in slot synonyms for more flexibility.

• Improved search functionality across Parloa tables.

• Upgraded acoustic echo cancellation with customizable filters per release.

Bug Fixes

• Fixed issues with utterance duplication in intents.

• Resolved sidebar closure problems when deleting services.

• Corrected automatic deployment issues in changed environments.

• Addressed response playback errors after long intermediate responses.

• Fixed call disconnection issues and expanded REFER number target capabilities.

Version 3.43.0 – June 7, 2023

Improvements

• Introduced the Intermediate Response block for pre-service call prompts.

• Enabled custom Azure STT integration in bots.

• Fully supported the Chinese language.

• Implemented a hangup event for precise call termination notifications and actions.

• Enhanced the Continue Listening feature for improved user interaction.

Bug Fixes

• Corrected number storage variables returning as strings.

• Addressed carryover issues in Text Snippet conditional entries.

Version 3.42.0 – April 25, 2023

Improvements

• Added Call Forward feature for Phone 2 releases, including caller ID override.

• Enabled dialog version access in Data Analytics.

• Introduced support for Japanese in TextchatV2 and PhoneV2.

Bug Fixes

• Fixed the issue of empty stt.candidates returns.

• Addressed the missing error message display for defined utterances.

Version 3.41.1 – March 28, 2023

Bug Fixes

• Resolved the issue of the debugger not displaying information on selected steps.

Version 3.41.0 – March 27, 2023

Improvements

• Implemented a new native “Number” type in storage blocks.

• Expanded language support to include Thai in TextchatV2 and PhoneV2.

• Enhanced Call Control blocks to strip whitespaces in numbers and headers.

• Improved UI to indicate duplicate values in slots (bulk) editor.

Bug Fixes

• Addressed slow rendering of long utterance lists.

• Corrected the assignment of the debugger environment to a release.

• Improved service block connection functionality in the services tab.

• Enhanced error handling for failed SIP connections.

• Fixed long project names affecting header tab visibility.

• Resolved saving issues in Bulk Edit modal for slot synonyms.

Version 3.40.1 – March 2, 2023

Bug Fixes

• Corrected issues with rapid changes not being saved properly.

Version 3.40.0 – February 27, 2023

Improvements

• Enabled the selection of specialized STT models for specific states, initially available for German spelling.

• Introduced the ability to access multiple slot matches through slotsAll.[entity] and multiple STT results via stt.candidates.

• Enhanced training data augmentation to effectively handle inputs with diverse capitalizations.

Bug Fixes

• Fixed the issue where typing a period in text snippets caused the cursor to jump to the end of the text.

• Fixed the problem where refreshing the Subdialogs scene incorrectly redirected users to the Graph scene.

• Corrected the saving of intent confidence thresholds, ensuring values are accurately set.

• Addressed issues in the Bulk Edit of utterances, ensuring that canceling properly discards changes with duplicated utterances.

• Resolved the issue where the mouseover on Slot variables in autocomplete incorrectly displayed a “Slot not found” message.

• Implemented additional minor UI improvements and internal component optimizations for a smoother user experience.

Version 3.39.1 – February 14, 2023

Bug Fixes

• Resolved freezing issues in the training scene during text interactions.

Version 3.39.0 – February 9, 2023

Improvements

• Made call connect ringing optional.

• Streamlined project deletion process with warnings and confirmations.

• Improved the handling of analytics data sending.

• Enabled the use of the apostrophe in slots for French phrases.

Bug Fixes

• Fixed regex slot issues and scrolling problems in text snippets.

• Addressed analytics and training view issues.

Version 3.38.0 – January 24, 2023

Improvements

• Enhanced display of full entity names in the graph UI, along with additional descriptions.

• Updated list of supported languages in the UI.

• Enabled responsive text editing features.

• Modified to show the 'Saved!' message only for relevant actions.

• Implemented 'echo cancellation' using ffmpeg.

• Streamlined process by removing separate messages upon deleting a DTMF.

• Added the ability to filter STT-supported languages and voice styles based on user input, and improved sorting of voices for the selected language.

• Introduced an option to make ringing optional during call connection.

Bug Fixes

• Resolved an issue where storage and variables starting with '_' were not callable via keyboard but only via the plus symbol.

• Fixed a bug where adding list values after an empty normalized value would not save them.

• Addressed a login issue for new customer invitations received via email, where the 'add this customer' modal was not displayed.

• Corrected the TTS functionality to fall back to the default speech subscription if the custom one fails.