End Conversation

Your Dialog's Exit Point(s)

Overview

The End Conversation block serves as the definitive point for the conclusion of a dialog. Its purpose is to facilitate a natural and logical closure to user interactions, ensuring a pleasant and professional end to the session. The capability to have multiple "End Conversation" blocks within a single dialog allows for various exit points, accommodating different conversational paths.

End Conversation Block

Functionality

• Provides a structured and natural endpoint to the dialog.

• Enables multiple exit points to handle various conversation outcomes.

• Ensures a consistent and professional end-user experience.

Getting Started

1

This represents the currently selected response. It contains the closing messages that will be communicated to the caller.

2

Determine how the chatbot will communicate with you –

• SSML (Speech Synthesis Markup Language) – Enhances the chatbot's voice to sound more natural when speaking to you.

• Text – Enables the chatbot to reply to you with text.

• Cross Platform – Allows the chatbot to respond to you in both voice and text, suitable for various platforms.

• JSON (JavaScript Object Notation) – Transforms the cross-platform response into JSON format, efficient for data representation. Please note that once converted to JSON, this cannot be undone.

3

The prompt begins with a greet text snippet, followed by company-specific information embedded within static spoken text. This provides additional context or information to the user.

4

You can specify how the chatbot should react if it does not receive a response from you within a 10-second window.